Login Notice: Customers will need to use their original password (not token+PIN) for first login, and can reset it via a one-time PIN sent to their email or phone if forgotten.
International Wire Notice: When submitting international wires, the Intermediary and Receiving FI information is REQUIRED.
User Permissions
If you have permissions to perform wires in Business Online Banking you will have the same permissions in the new platform.
Wire History Migration
Detailed history of previously sent wires will not migrate from the current platform to the new platform. After migration is complete, a new wire history will begin building in the new system.
Wire Payees
For recurring wires, you should create a Payee. In the previous system, Templates, Payees, and the Use Exisitng Wire functions have been streamlined into a single function called Payees. Any templates from the previous system were automatically transferred to Payees.
If you plan to send a wire to someone again in the future, you should add them as a Payee. Once added, your Payees will appear in the dropdown whenever you send a wire, making the process faster and easier.
- If you are sending someone a wire that you will not be sending again you can use the one-time wire option and not create a payee.
To resubmit a failed wire see these instructions